Director Support Services - CUMC

Requisition ID
Campus: NewYork-Presbyterian
Columbia University Medical Center
NYP Columbia University Medical Center


A Top-Notch Caring Environment:

Support Services Professionals Make It Possible


Director - Support Services

At NewYork-Presbyterian Columbia University Medical Center, we are dedicated to serving the health care needs of our community in a compassionate, respectful manner. Our support services department is committed to providing a safe, comfortable and welcoming environment for our neighbors and their families when they are here as patients or visitors. From friendly smiles and conversations, to the continuous focus on infection control, our Environmental Services professionals help to provide a positive experience for everyone within our hospital. If you’re ready to play a key leadership role in the care and caring of our patients, explore this position:


We are looking for an engaging and transformational individual to lead our support services team; to provide the strategic guidance needed to ensure our campus is prepared to welcome patients and visitors every day, and is always in the best condition for providing these services and treatment. Under the guidance of the Vice President of Support Services for the Columbia University Medical Center, the Director of Support Services will be directly responsible for owning the patient experience and leading the day to day operations and activities of the Environmental Services Department across 10 buildings. This leader will build and partner with a tight-knit team of innovative leaders as well as 350 dedicated union professionals ready to provide the very best level of service to our patients while fostering a culture of service, teamwork, accountability, and hospitality. This leader will also prepare and manage assigned budgets, regularly assess service line performance, and address opportunities to decrease length of stay and drive other improvements.   


Preferred Criteria:

  • Master's Degree
  • Strong analytical skills
  • Familiarity with LEAN or Six Sigma process improvement
  • Leadership experience in an union environment

Required Criteria:

  • Bachelor’s degree 
  • A minimum of 7 years demonstrated leadership experience with a background in environmental services, preferable within  healthcare or hospitality



#1 in New York, "America's Best Hospitals 2017-2018" - U.S.News & World Report,

2017 “Best Large Workplaces in New York.” - Great Place to Work and Fortune

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NewYork-Presbyterian Hospital is an equal opportunity employer.


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