Define the patient care experience at New York's #1 hospital
Patient Navigator – Case Management - Physician Services
Make a lasting impression on patient care at NewYork-Presbyterian (#1 hospital in New York - U.S.News & World Report) and uphold a long-standing commitment to the highest level of performance. NewYork-Presbyterian has a tradition of bringing hope, health, and healing to our communities. Join our dedicated team, and help us deliver superior customer service to our patients. Find out how you can help Make It Possible.
In this key role, you will guide patients through the health care system, acting as a liaison between patients and the medical team. Help to identify barriers that may be preventing patients from receiving timely and high quality healthcare treatment and work to find solutions to those barriers. Reaching out primarily through telephone and email, your organizational knowledge and knowledge of the healthcare system will be key to ensure that patients have access and a comprehensive understanding of providers' offices, hospital services, insurance and payment systems, patient-support organizations and community resources.
· Bilingual language skills: Russian, Chinese (Mandarin, Cantonese), Spanish
· A Baccalaureate degree in health care or a related field
· Experience in health care setting working directly with patients
· High school diploma or GED
· Basic computer skills (Microsoft Word, Excel)
· Strong diverse and culturally sensitive customer service skills
#1 in New York, "America's Best Hospitals 2017-2018" - U.S.News & World Report
2017 “Best Large Workplaces in New York.” - Great Place to Work and Fortune
2017 “America’s Best Employers.” - Forbes
Discover why we're #1 in New York and a best employer at: nyp.org/careers
NewYork-Presbyterian Hospital is an equal opportunity employer.