Customer Service Coordinator--Laboratory Department

Requisition ID
Campus: NewYork-Presbyterian
Weill Cornell Medical Center
NYP Weill Cornell Medical Center


Top-Notch Customer Service in Laboratory Medicine:

Service Coordinators Make It Possible


Step into NewYork-Presbyterian/Weill Cornell Medical Center, where clinical laboratory professionals are redefining the limits of science and medicine. With patients from across the globe, we study some of the most complex and rarely seen medical conditions. And through our work, we guide the effective diagnosis and treatment of the many people we serve. Now, you can help Make It Possible.  


Bring your talents to our tight-knit team and coordinate the customer service activities for the Customer Service Center and supervise the Service Representatives. Maintain constant interaction with clients, Marketing Managers, Sales Representatives and Operations Supervisors.


Essential Job Duties


Coordinator will supervise the Service Reps, provide work direction, assign and/or schedule work. Prepare performance evaluations for review by Manager, and recommends personnel actions as appropriate. Provides on-the-job training to Reps and answers job related questions. Orients and trains staff with emphasis on client’s satisfaction.

Keeps laboratory managers and supervisors apprised of and any changes in business process, including client test lists and special client requirements.

Oversees activities of the phlebotomist, which provide direct patient care to ensure quality of service. This also includes supervision for the phlebotomist’s patient registration and laboratory test ordering. Prepares performance evaluations for review by Manager, and recommends personnel actions as appropriate.

Maintains constant contact with existing clients to identify changes in requirements or needs, and working with Marketing Manager, Sales Representative and Laboratory Operations to meet these needs.  Ensures ICD9 codes are complete and bills adhere to regulations.


Performs other special projects and duties as assigned.


Preferred Criteria

  • Bachelor's Degree in Medical Technology or related field 
  • Customer/Client Service, Sales or Sales Support Background
  • Laboratory/Phlebotomy Background

Required Criteria

  • High School Degree or GED
  • Minimum of three years experience with at least one year of supervisory experience, preferably in a customer/client service setting
  • Excellent communication and interpersonal skills 


Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.



#1 in New York. #6 in the Nation. - U.S.News & World Report, "America's Best Hospitals 2016-2017"


Discover why we're #1 in New York - an unparalleled pursuit of excellence and the widest array of choices for your career. Learn more about what we can offer you at:


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